Support

 
 
T2R Online Support
  • Two Free Tools for Document Collaboration
    August 27, 2010

    Team work is often the cornerstone of a growing business. However collaborating on documents has never been easy and projects often get sent back and forth over email, inevitably leading to multiple copies and multiple head aches. Two companies in particular, the web giant Google and a start up called Dropbox, make it easy to [...]

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  • Skype vs. Google: How Calling has Changed

    Google is set to compete with Skype in the VOIP, (Voice Over Internet Protocal), market with their slow roll out of free calling in Gmail to the U.S. and Canada until the end of the year. Skype is a VOIP client, (Voice Over Internet Protocol), which allows you to make voice calls using Skype’s software [...]

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We provide our customers a number of convenient methods to reach technical support.

From 24/7 hour web-based support options to a scheduled on-site support visit at your location - In the cloud or in person, we’re ready to assist!

Telephone Support - (561) 247-0419

Support by phone is available to all existing customers covered under warranty or a Service Agreement. Current remote support rates may apply. Support is available in English only, Monday through Friday, 9AM to 5PM EST (closed on holidays).

Email Support – support@technology2reality.com

Traditional email support is available to users 24 hours a day, seven days a week. Requests for support using the email support system can be sent from any mail client or web –based mail provider and are processed by a support technician within 24-48 hours who will respond personally the request.

Online Support Ticket System – support.technology2reality.com

Existing customers can open, review and manage their requests for support by logging on to our easy to use web-based trouble reporting and tracking system day or night. The online support ticket system provides managers, technicians and users a detailed view of existing/previously opened support requests as well as a robust rich-text editor with many features.

Web-Based Remote End-User Support – helpme.technology2reality.com

Increasing customer satisfaction and reducing service time has never been easier. Fast and secure on-demand remote support is available to all customers as covered under a warranty or Service Agreement plan, or on-demand at our current hourly remote support rates. A java enabled browser such as Internet Explorer or Firefox is required.

On Site Support Technician - call to schedule

When an experienced hand is necessary, we offer scheduled on-site support appointments to visit your business and end-users. We offer on-demand support at our standard hourly rates and recurring End-User Support Agreement plans at reduced hourly rates for additional value. Emergency and weekend support options are also available.

Technology2Reality Support Blog - http://www.technology2reality.com/blog/

When an experienced hand is necessary, we offer scheduled on-site support appointments to visit your business and end-users. We offer on-demand support at our standard hourly rates and recurring End-User Support Agreement plans at reduced hourly rates for additional value. Emergency and weekend support options are also available.

T2R techs, click here to generate your online support authorization and feedback form.